Frequently Asked Questions
Everything you need to know about our records management services. Can't find what you're looking for? Contact us.
Document digitization is the process of converting physical paper documents into digital formats such as PDF or TIFF. It involves document preparation, high-resolution scanning, Optical Character Recognition (OCR) to make text searchable, and metadata tagging for easy retrieval. SwiftFiles Solution handles the entire process end-to-end.
The timeline depends on the volume, document condition, and level of indexing required. A typical project of 100,000 pages can be completed within 2-4 weeks. SwiftFiles Solution works with you to establish a project timeline and can prioritize urgent documents.
An Electronic Document Management System (EDMS) is a software platform that stores, organizes, and manages digital documents. It provides version control, access permissions, workflow automation, and full-text search. An EDMS eliminates the inefficiencies of paper-based or network drive storage, improves collaboration, and ensures regulatory compliance.
SwiftFiles Solution specializes in deploying and integrating M-Files, Microsoft SharePoint, Laserfiche, LogicalDoc, and Filestream. We assess your requirements and recommend the platform best suited to your organization's size, budget, and technical environment.
Our storage facilities feature climate control, 24/7 surveillance, biometric access controls, and fire suppression systems. Digital storage includes end-to-end encryption, redundant backups, role-based access controls, and comprehensive audit trails. We comply with ISO 27001 standards and relevant data protection regulations.
Yes. We provide secure physical storage in certified facilities as well as enterprise-grade digital archiving. Many clients use a hybrid approach — storing physical records in our facility while also maintaining digital copies for quick retrieval.
Digital documents can be retrieved instantly through our online portal. Physical documents are typically retrieved and delivered within 24 hours for standard requests. Emergency and expedited retrieval options are available for time-sensitive situations.
We serve financial services, healthcare, government, legal, education, and corporate organizations across various sectors. Each engagement is tailored to the specific regulatory and operational requirements of that industry.
Yes. We offer comprehensive training programmes covering document control fundamentals, EDMS platform proficiency, compliance management, and audit preparation. Training can be delivered on-site, remotely, or through a blended approach.
We supply a range of acid-free, lignin-free archive-grade boxes including standard record storage boxes, hanging file boxes, flat storage for oversized documents, and custom sizes. All boxes meet professional records management standards for long-term preservation.
We supply and install boltless shelving, bolted shelving, cantilever racks, high-density mobile shelving (compactus), and mezzanine systems. Our team provides layout consultation and professional installation to optimize your storage space.
Yes. We supply professional-grade document scanners including high-speed production scanners, wide-format scanners, and specialty scanners. We provide pre-installation setup, operator training, and ongoing technical support.
Our consultancy services include records management process audits, digital transformation strategy development, regulatory compliance gap analysis, and records management policy development. We take a partnership approach to ensure tailored, actionable recommendations.
Costs vary based on volume of records, services required, and project scope. We offer tailored packages for organizations of all sizes. Contact us for a customized quote based on your specific needs.
Simply contact us through our website, email, or phone. We'll schedule a free consultation to understand your needs and recommend the best solution. From there, we provide a detailed proposal with timeline and pricing.